Enhanced technical support, improved product availability and strengthened customer service set to benefit industrial customers across the UK
HAYLEY DEXIS is proud to announce that it has become the first – and currently the only – supplier in the UK to achieve Gold Tier Partner status with Flender, one of the world’s leading manufacturers of mechanical and electrical drive technology.
The prestigious recognition reflects HAYLEY DEXIS’ commitment to technical excellence, customer service and specialist expertise in power transmission solutions. The partnership further strengthens the company’s position as a trusted supplier of Flender products and services, providing customers with enhanced support and access to a range of additional benefits.
Flender is globally recognised for its high-performance mechanical and electrical drive technology, supplying a comprehensive range of industrial gear units, couplings, generators and associated drive solutions. Its products are widely used in demanding applications across sectors including manufacturing, aggregates, mining, water treatment, energy, food and beverage, and material handling.
Through its Gold Tier Partner status, HAYLEY DEXIS will further strengthen its ability to support customers with the specification, supply and maintenance of Flender’s extensive gearbox and coupling portfolio. This includes industrial gear units designed for maximum reliability and efficiency, as well as highly engineered coupling solutions that help optimise power transmission, reduce downtime and improve equipment performance in critical applications.
As a Flender Gold Tier Partner, HAYLEY DEXIS will benefit from significantly improved commercial terms on Flender couplings, increased stock holding capabilities, priority response from Flender’s technical and support teams, and direct referrals from Flender for customers requiring stock and product support. The agreement also includes access to onsite customer support, specialist technical training for HAYLEY DEXIS employees and the potential to extend training opportunities to customers in the future.
In addition to enhanced support and technical collaboration, the partnership enables HAYLEY DEXIS to increase its stock holding of Flender couplings and benefit from preferential purchasing terms. Customers will also gain access to onsite engineering support and specialist expertise from both organisations, helping to ensure the correct drive solution is selected, installed and maintained throughout its operational lifecycle.
The enhanced relationship is expected to improve product availability, strengthen technical support and create additional value for customers operating across a wide range of industrial sectors.
Roopesh Chandran, Group Commercial Director at HAYLEY DEXIS, said:
“Achieving Flender Gold Tier Partner status is a significant milestone for HAYLEY DEXIS and a reflection of our commitment to delivering exceptional value and technical expertise to our customers. As the first and currently only UK supplier to achieve this recognition, we are strengthening our ability to provide enhanced support, improved product availability and access to industry-leading power transmission solutions.”
Mark Jones, Drives Manager at HAYLEY DEXIS, added:
“Flender Gold Tier status brings real benefits to our customers, including improved stock availability, priority technical support and closer collaboration with one of the industry’s leading manufacturers. It reinforces our position as a trusted partner for power transmission solutions and supports our continued growth in the drives market.”
Chris Williams, Managing Director at Flender UK
“Flender is proud to recognise HAYLEY DEXIS as our first Gold Tier Partner in the UK — a partnership that brings together two industry powerhouses to deliver stronger technical support, faster access to high‑performance drive solutions and greater value for customers across every sector.”
Tom Fowler, Business Manager Couplings UK&I at Flender UK
“Appointing Hayley Dexis as Flender UK’s first Gold Partner marks a significant step forward in our UK strategy. Their dedication to delivering high‑quality solutions and supporting customers aligns perfectly with Flender’s values. Together, we’re creating a partnership that will drive growth, elevate service standards, and deliver real value to the industries we serve.”
A key benefit of the agreement is Flender’s commitment to directing prospective customers requiring stock support to its UK Gold Tier Partner. Combined with HAYLEY DEXIS’ expanding stock holding and technical expertise, this will help ensure customers receive fast access to products, responsive service and specialist support when they need it most.
The Gold Tier accreditation is further recognition of HAYLEY DEXIS’ ongoing investment in technical capability, customer support and strategic partnerships, ensuring customers continue to receive best-in-class service and access to industry-leading power transmission solutions.