The Situation
A centrifugal fan shaft had failed, bringing a critical machine to a complete halt. The customer, a producer of wood panels and other wood products had contacted the OEM of the fan shaft who had quoted a seventeen-day lead time. With every hour of downtime costing the company in the region of £10k, a solution to the problem was needed quicker. This was the point where HAYLEY DEXIS were contacted for assistance.
The Solution
It was decided that the most cost-effective solution for the customer would be for HAYLEY DEXIS to arrange a remanufacture of the fan shaft, designed to the exact specifications of the failed component to ensure a seamless transition between old and new. The new shaft was manufactured and back with the customer within 48 hours of the breakdown being first reported to the customers’ local HAYLEY DEXIS branch.
"THE DOWNTIME COSTS THAT HAYLEY DEXIS SAVED FOR THE CUSTOMER TOTALLED AROUND £3,600,000."
The Result
The rapid turn-around of the emergency manufacturing service meant that the potential downtime being faced by the customer was reduced from 17 days to just 2 days. This represents a cost-saving of £3.6million, with only the downtime costs taken into account. By using HAYLEY DEXIS to arrange the repair on an emergency timescale, rather than going with the OEM, an additional cost-saving of £12,787 was secured for the customer.