The Situation
The Engineering Manager of a Stirlingshire-based manufacturer of timber goods called the Manager of his local HAYLEY DEXIS branch at 6:15am, reporting a failed WEG electric motor. The breakdown had halted production unexpectedly, and urgent assistance was required.
The Solution
The Branch Manager went directly to the branch in Inverness, where contact was quickly made with a local strategic supply partner. A suitable replacement 22kW motor was in-stock and available for collection. A 90-minute round trip was undertaken and the motor was personally delivered to the customer’s site. The replacement unit was fitted and production was resumed to normal levels by 10:30am.
"AT LEAST 8 HOURS OF DOWNTIME WAS SAVED, PREVENTING LOSSES OF AROUND £64,000."
The Result
Without the quick actions of the HAYLEY DEXIS Branch Manager and the long-standing, positive relationships HAYLEY DEXIS holds with its network of supply partners, the customer would have been looking at a longer period of downtime. This is estimated to have been at least 12 hours. Downtime costs on the line stand at £8k per hour, meaning a saving of 8 hours, or £64k, was achieved.