The Situation
A fault within a drive unit on the client’s brand-new rotary converting line had caused a complete halt to operations. The Northamptonshire cardboard packaging plant was facing considerable lost revenue into the hundreds of thousands of pounds. The USA-based OEM was taking a long time to return to the client with a workable solution, costings, and crucially, a lead time for a replacement drive unit.
The Solution
The customer needed a solution that would meet their incredibly time sensitive requirements. A HAYLEY DEXIS representative was already on-site, and therefore, well-placed to act quickly. He used HAYLEY DEXIS’ manufacturer and network relationships to source and supply a replacement Siemens unit. Within just 22 hours, HAYLEY DEXIS’ repair partner had collected the old unit and supplied a new one. The customers’ parameters had already been extracted and uploaded to the new unit, to help with a seamless transition. Four days after the new HAYLEY DEXIS-supplied unit was installed, the OEM returned to the customer with a quote.
"THE FIGURE THAT HAYLEY DEXIS ENABLED THE CUSTOMER TO SAVE TOTALLED £90,790."
The Result
The intervention and rapid action by HAYLEY DEXIS and their specified repair partner saved the customer around 8 whole days of downtime in total. The customer’s Engineering Manager estimated that this period of downtime on the line affected by the breakdown, would have cost the company about £108,000 in lost production. Factoring in the cost of the HAYLEY DEXIS repair, including programming, along with the twenty-two hours downtime experienced, the figure HAYLEY DEXIS enabled the customer to save totalled £90,790.