The Situation
A coupling failure had occurred within a lump breaker application at a large animal feed mill in the South West of England. The failure had caused the production line to come to a complete standstill, and was threatening a lengthy period of costly operational downtime for the customer.
The Solution
The breakdown was reported to the Engineering Manager at 6:55pm. As the customer enjoys a well established relationship with HAYLEY DEXIS, the local branch in Bristol were contacted for assistance. The out-of-hours call-out service provided by the branch launched into action and identified the problematic coupling for replacement. A suitable replacement was in-stock, with a taperlock solution to negate the need to have the coupling bored-out. It was rapidly picked and delivered in-person to the mill site, all within 25 minutes of the call being received.
"THE OPERATIONS SUFFERED MINIMAL DOWNTIME."
The Result
The customer was thrilled with the fast service provided to identify a suitable replacement and deliver it immediately, even with the breakdown being reported outside of normal hours. The operation suffered minimal downtime, with this helped by the solution requiring no additional machining before installation. Getting the customer’s operation back up and running so quickly meant that the lost productivity was kept to an absolute minimum. With the coupling sourced from local stock, the customer also saved on carriage costs.