THE SITUATION
A line producing pouches of microwaveable rice had suffered a failure to a timing pulley. The Lead Technician had contacted their usual supplier who had advised that a replacement was only available from the OEM based in mainland Europe. The quoted lead time on a replacement was 35 days. Under pressure to get the line back in production, the customer’s local HAYLEY DEXIS branch in King’s Lynn, were contacted for assistance.
THE SOLUTION
The experienced HAYLEY DEXIS Sales Engineer directed the Lead Technician on-site to provide the information required over the phone. During this conversation, the timing pulley was identified, and the shaft dimensions specified. HAYLEY DEXIS sourced a pilot bored pulley from stock and arranged for the machining of the bore with a trusted local engineering
company, who collected the unit from the branch within the hour and set to work. Work was conducted swiftly and delivered directly to the customer’s site the very next morning.
"THE PRODUCTION LINE WAS RETURNED TO FULL CAPACITY WITHIN 24 HOURS OF THE BREAKDOWN BEING REPORTED."
THE RESULT
The stock availability at HAYLEY DEXIS, the expertise of its people and its relationships with trusted suppliers and service providers enabled the Lead Technician to return the line to full production capacity within twenty-four hours of the breakdown being first reported. Thanks to the speed at which an alternative solution was delivered, the customer avoided at least thirty-four days worth of downtime on the line. The Lead Technician estimated that this would have cost the business in the region of £1,980,000 in terms of lost revenue.