The Situation
On a Friday afternoon, an urgent call for assistance was received by the team at the HAYLEY DEXIS branch in Seaham. The customer, an operator of a large steelworks in the region, had suffered a mechanical failure and this had caused a production stoppage. Production was due to resume at 10:00am the following day.
The Solution
After speaking with the on-site engineer on the phone, and consulting a photo of the failed machinery, the HAYLEY DEXIS team began work on sourcing replacement hydraulic fittings to remedy the problem. Stock of appropriate fittings was available at the HAYLEY DEXIS NDC in Halesowen, West Midlands, and these were promptly packaged and shipped directly to the customer for overnight installation.
"£720,000 OF LOST PRODUCTION WAS PREVENTED, THANKS TO THE MINIMISED DOWNTIME."
The Result
The customer was able to reinstate production before the commencement of the Saturday morning shift, meaning downtime was minimised by HAYLEY DEXIS acting quickly to source replacement hydraulic fittings from stock. Without HAYLEY DEXIS having the stock available on this occasion, the customer would have been facing a minimum of twelve hours of downtime. The implication of this would have been around £72,000 worth of lost production. Total cost of replacement parts for the customer was just £845.