The Situation
An asphalt supplier had suffered a breakdown to a gearbox at their Lancashire production facility. The gearbox was soon discovered by the visiting HAYLEY DEXIS personnel to be an OEM special with no obvious, offthe-shelf replacements available. The OEM had quoted a six-week leadtime on delivering an identical gearbox to the customer. With losses owing to the stoppage to production rapidly mounting-up, time was of the essence in finding an alternative.
The Solution
The HAYLEY DEXIS team on-site with the asphalt plant’s engineers arranged a virtual meeting with the dedicated team at Hayley DEXIS | drives, to discuss the situation and ask for their technical support. The impromptu meeting was productive, with HAYLEY DEXIS | Drives recognising the customer’s requirements. A full proposal was swiftly drawn-up. A key supply partner of HAYLEY DEXIS for gearboxes of a similar type was able to help. A suitable gearbox was specified, configured, and dispatched directly to the customer’s plant within 24 hours of the initial site visit.
"BASED ON A POTENTIAL SIX-WEEK DISRUPTION TO OPERATIONS, THE REVENUE LOST COULD HAVE TOTALLED AROUND £197,000."
The Result
HAYLEY DEXIS, with the support of the gearbox manufacturer (supply partner), had a replacement unit identified, sourced, configured, and delivered in a 24-hour period. This represented a significant time saving when the OEM had previously quoted six weeks before they were able to fulfill the customer’s requirement. Calculations based on a six-week long disruption caused by the breakdown totalled £197k in potential lost revenue for the plant. This costly lengthy production stoppage was avoided, thanks to the support of HAYLEY DEXIS.