The Situation
A manufacturer of inhalers had suffered a failure to a Norgren valve manifold with profibus communications, at their production facility. This failure needed addressing quickly, with production halted during a time where the entire world was being affected by a respiratory virus; Covid-19.
The Solution
Following on from an immediate visit from the Pneumatic Specialist from the local branch, the call for assistance was answered by the experts at HAYLEY DEXIS | Fluid Power. Upon inspection, it was determined that the failed Norgren valve terminal was obsolete, with no direct replacement available. A functional replacement unit was configured by Hayley technical, complete with the required fieldbus protocols. The criticality of the requirement was expressed to Festo, and a best possible Leadtime of 3 days was leveraged. During this time, HAYLEY DEXIS sorted the necessary software amendments, with a member of HAYLEY DEXIS staff present on the day of delivery to install and commission the new terminal.
"THE MINIMISED DOWNTIME EXPERIENCED, REDUCED THE IMPACT ON PRODUCTIVITY AND REVENUES."
The Result
Due to the technical knowledge and experience within Hayley Fluid Power and Festo’s teams, a contemporary replacement for the obsolete component was identified quickly.
The relationship existing between the two companies also enabled an accelerated delivery. The minimised downtime experienced by the customer on their asset, reduced the impact on productivity and revenues. The customer is now looking to replace many more valve terminals in-use at the facility, with brand-new Festo islands.