
The Situation
A producer of gravels and landscaping products in Derbyshire was losing production time due to hydraulic hose failures on-site. The site was also relying on a mobile hose repair service when assets failed, and this provider had often failed to repair and replace hoses in an agreeable time-frame. Instead, the engineers had regularly had to take the failed hose back to their depot and collect the correct fittings. This was increasing the amount of downtime suffered.
The Solution
The customers’ local HAYLEY DEXIS representative was told of the problem during a tour of the site, and immediately arranged for a member of HAYLEY DEXIS | Fluid Power to visit the customer with a demo hose crimper. The demo was a resounding success and an order was made for a crimper along with a full complement of hoses and fittings. Installed soon after the initial visit, onsite engineers now have a dedicated area for assembling their own hoses. Training, approved by industry-leader, Gates, was provided free-of-charge and self-sufficiency has now been achieved. Stocks are regularly checked by HAYLEY DEXIS and replenished when necessary.
"ACCESS TO REPLACEMENT HOSES HAS BEEN DRASTICALLY IMPROVED ON-SITE."
The Result
Once issues arise with any of the hydraulic hose assets on-site, the internal engineers are able to act and create replacement hose assemblies without delay. By replacing the often unreliable and expensive service provided by the mobile hose repair company, the customer is saving money and has reduced the downtime suffered. Access to replacement hoses has been drastically improved, with the local HAYLEY DEXIS representative and wider in-branch team continually checking and refreshing stocked items. This ensures that production is not held-up by delays in sourcing and producing replacement parts. Thanks to the training provided, on-site engineers have been upskilled and are now fully confident and competent in assembling their own hoses.