The Situation
The customer, an industry-leading manufacturer of compressed air and gas compressors, had been let down on several occasions by their prefilter supplier. The HAYLEY DEXIS branch in Bury St. Edmunds was already supplying the customer with bearings, power transmission products, and tools.
The Solution
The customer contacted their local HAYLEY DEXIS team to enquire about the supply of prefilters. A member of the branch staff, along with a field-based fluid power technical specialist were deployed to the facility in order to identify an optimal solution. After a quick assessment of the requirements, it was confirmed that suitable prefilters could be supplied, with the quoted price accepted and the first batch of products arranged for next-day delivery.
All prefilters provided by HAYLEY DEXIS were labelled with their dimensions, as well as with their customer part number and logo.
"ALL PREFILTERS IN USE AT THE FACTORY ARE NOW OPTIMISED FOR THEIR INDIVIDUAL APPLICATIONS."
The Result
Ever since the first delivery of prefilters was taken, the customer has reported their happiness with both the quality of product and service provided by HAYLEY DEXIS. All prefilters in use at the factory are now optimised for their individual applications. HAYLEY DEXIS has enabled the customer to save £6000 per year, on the supply of prefilters alone. As part of the agreement, the branch now stocks a month’s worth of prefilters for the customer at all times. This means that the customer has quick and convenient access to what are consumable products that require monthly replacement.