The Situation
As part of the planned Maintenance regime at large cement plant, a hydraulic filter was placed on order. This part had a three-week leadtime, but this was well within the control limits based on historic and predicted usage. A problem arose when the process suddenly stopped, as a result of a hydraulic system failure. this meant that the site now had an urgent need for the filter, to get their process back up and running as soon as possible.
The Solution
The German OEM had no out-of-hours contact details, and had no stock holding of the required filter in the UK. The team manning the emergency call-out service for HAYLEY DEXIS worked hard to find an alternative source for the part. After making a few phone calls, they discovered that a customer who has a HAYLEY DEXIS-managed inventory, had three filters as part of their consignment stock. The customer was contacted and it was arranged for the filters to be collected by a local taxi company, for delivery to the cement plant in the early hours. The HAYLEY DEXIS team also worked with the filter OEM to shorten delivery timescales in future, and placed a further order to replace those taken from the other customer’s consignment stock.
"£480,000 IN REVENUE LOSSES WERE AVOIDED THANKS TO HAYLEY DEXIS."
The Result
The overnight actions of the team at HAYLEY DEXIS enabled the cement plant to restart their process early on the Saturday morning, just a matter of hours after the breakdown was reported to them. This saved three weeks of downtime, valued at around £480,000. By working with the OEM, HAYLEY DEXIS has enabled the customers involved in this success story to benefit from shorter leadtimes on the filter, in future.