The Situation
An SMC valve had failed within a pasta cooker application, and this was causing a health and safety issue that had brought production on the line to a stop. The stoppage was costing around £500 per hour, so the problem required a resolution quickly.
The Solution
HAYLEY DEXIS has a member of staff permanently based on the customers’ site, meaning assistance was rapidly available. Once the failure was reported, they set to work on identifying a replacement valve that could promptly be on-site, bringing the pasta cooker back online. No identical replacements were available with a reasonable leadtime. However, the HAYLEY DEXIS staff member used their product knowledge and supply chain contacts to source an alternative valve that was delivered to site within the hour. Once it had arrived, the new valve was adapted for use within the application and production was reinstated.
"THE RATE OF PRODUCTION ON THE POUCH-FILLING LINE HAD INCREASED BY 30%."
The Result
The pasta cooker was returned back to safe and normal production within two hours of the issue first being reported to the HAYLEY staff member on-site. By keeping this downtime to a minimum, the customer’s lost revenue was reduced significantly compared to what they could have been facing with direct replacements on twenty-four hour leadtimes at best. Same-day carriage costs were also avoided by the customer, as HAYLEY DEXIS was able to collect the replacement component and deliver it to site using their internal transport.