The Situation
The customer, the producer of multiple successful food and drink brand products, contacted their local HAYLEY DEXIS branch to report a valve failure. An onsite hydraulic valve had failed, and was costing £2000 with each passing hour of production downtime.
The Solution
The specialist fluid power team at HAYLEY DEXIS, working in conjunction with the HAYLEY DEXIS branch, were called-upon to act quickly. The problematic valve was obsolete, and so the team used their technical knowledge and product understanding to rapidly source a stocked substitute. The replacement valve was dispatched to the customer’s facility with same-day delivery on a Saturday, in-time for it to be fitted before the commencement of the night shift.
"A LIKE-FOR-LIKE REPLACEMENT WILL BE EASIER FOR THE CUSTOMER TO SOURCE IN THE EVENT OF FUTURE ISSUES."
The Result
The impact of costly downtime on the customer’s production-line was significantly reduced due to both the rapid identification and sourcing of a suitable replacement valve, and the use of a same-day out-of-hours courier service. With the hydraulic valve updated, a like-for-like replacement will be easier for the customer to source in the event of future issues. The new for old replacement has also meant that component reliability has improved substantially.