The Situation
A site manufacturing fibre cabling for the telecomms industry on the Scottish border had suffered a breakdown to a Leroy Somer electric motor. The failure of the motor had caused production to come to a complete standstill. After discovering that the OEM did not offer out-of-hours breakdown services, an on-site engineer called the HAYLEY DEXIS branch in Carlisle.
The Solution
The team working in the HAYLEY DEXIS Carlisle branch acted swiftly to assist the customer. A local, trusted engineering company was contacted and transport was arranged to take the failed motor from site to their workshop. The unit was stripped, inspected and damaged components replaced, before being rebuilt and sent back to the customer. Work was completed on the Saturday afternoon and Sunday morning before the repaired asset was returned and reinstalled on the production line.
"THE TOTAL ANNUAL COST OF THE LEAKS IDENTIFIED DURING THE SURVEY STOOD AT £36,884."
The Result
HAYLEY DEXIS and the third-party engineering firm provided a repair service that was unavailable through the OEM. By completing the work and returning the repaired motor to the customer in just 24 hours, the customer was able to minimise the operational downtime suffered as a result of the breakdown. Without the intervention of HAYLEY DEXIS, the customer would have likely had to wait for a repair service provider to begin work on the Monday morning, causing an extended production stoppage.