THE SITUATION
The Electrical Control & Instrumentation Engineer at an Energy Recovery Facility (ERF) in South Wales, contacted their local HAYLEY DEXIS branch, to report a boiler breakdown. The issue had been created by a failed trunnion mounted cylinder. A replacement for this component was required urgently, along with some accessories. No part numbers were available.
THE SOLUTION
The team at the HAYLEY DEXIS branch requested photographs of the failed cylinder, in the absence of OEM part numbers. From these photos, and with the assistance of the time-served hydraulic experts within the dedicated HAYLEY DEXIS | fluid power team, the cylinder and its accessories were identified. Stock was located within HAYLEY DEXIS and the required items were dispatched to the ERF on a same-day courier service.
"£50,000 WORTH OF DOWNTIME COSTS WERE PREVENTED BY HAYLEY DEXIS."
THE RESULT
The parts arrived with the on-site engineering team at the ERF on the same afternoon that the breakdown was first reported to HAYLEY DEXIS. Thanks to the unrivalled
stockholding and product expertise within HAYLEY DEXIS, as well as the rapid delivery service provided, downtime-related costs and production losses were minimised. The monetary saving for the customer stands at around £50,000.