THE SITUATION
The customer was using a Fristram hygienic pump on their chicken marinating line. This asset had reached the end of its service life and needed replacing or overhauling as a matter of urgency. The on-site maintenance team had been quoted a cost of £5,342 for a contemporary replacement, and this would only be available on a ten-week leadtime. With the line handling product for one of the company’s largest contracts, any downtime would be incredibly costly.
THE SOLUTION
The local HAYLEY DEXIS team in Norwich was contacted for their assistance. After making a call to the dedicated pumps division of HAYLEY DEXIS, it was determined that the best course of action would be to send the pump for refurbishment, rather than source a new unit. That same afternoon the pump was collected and delivered to the HAYLEY 247 DEXIS workshop, where it would undergo a full refurbishment. This included a fully-documented strip, inspection and rebuild, with worn parts replaced. Just forty-eight hours after the pump was picked-up from the customer’s facility, it was back in full operation on the chicken marinating line.
"WITHIN TWO DAY. THE PUMP WAS BACK IN FULL-WORKING ORDER FOR THE CUSTOMER."
THE RESULT
By choosing to refurbish, rather than purchase a new pump, the customer immediately saved £3800. If the pump had been to fail, the line would have been down for ten weeks while a new unit was sourced. It is estimated that this period of downtime would have cost the business £500,000 in lost revenue, as well as the exemplary reputation they have built by reliably fulfilling their contracted volumes.